Frequently asked Questions

— In which town are you?
In Moscow, Russia
— What countries do you ship to?
— How soon after placing an order it will be shipped?
Your order will be shipped within 2 business days after payment
— What payment methods can I use to pay for an order?
Unfortunately, there are currently no options to accept payments from other countries (due to sanctions imposed by USA)
— Will I receive any confirmation after placing an order?
Yes, within a few minutes after you place an order and pay for it, you will receive a confirmation email with all the details of the order
— Will you send me a tracking number after shipping the parcel?
Of course, after shipping the parcel, a track number will be sent to your email, as well as links to tracking services so that you can track your parcel. In this regard, it is very important to provide the correct and up-to-date email
— How long does delivery take on average?
It depends on the country of destination. Estimated delivery times will be specified when choosing a country when placing an order. But these are approximate time. The actual delivery time may be longer, especially before the holidays
— What country is the manufacturer of Countryballs?
The toys were designed and made in Russia
— Is it possible to order custom countryball?
No, toys are sewn at once in large quantities and it is not possible to make a separate countryball with a different country or with a different expression of the eyes
— Will there ever be countryballs with the Third Reich?
No, there will definitely not be such countryballs
— Do you plan to add new countryballs?
Sure! Unfortunately, it is impossible to say in advance when this happens and which countries will be added.