Frequently asked Questions

— In which town are you?
In Moscow, Russia
— What countries do you ship to?
— How soon after placing an order it will be shipped?
Your order will be shipped within 2 business days after payment
— What payment methods can I use to pay for an order?
You can use PayPal, Visa and MasterCard bank cards
— Why can't I pay with Google Pay, Apple Pay or PayPal?
Google Pay, Apple Pay and Paypal do not work in Russia because of sanctions imposed by United States
— Will I receive any confirmation after placing an order?
Yes, within a few minutes after you place an order and pay for it, you will receive a confirmation email with all the details of the order
— Will you send me a tracking number after shipping the parcel?
Of course, after shipping the parcel, a track number will be sent to your email, as well as links to tracking services so that you can track your parcel. In this regard, it is very important to provide the correct and up-to-date email
— What is the delivery service?
International delivery is carried out by the post of Kazakhstan. However, first we need to deliver your parcel to Kazakhstan, this delivery is carried out by the courier service CDEK. Therefore, you will receive two track numbers: first from the CDEK courier service and then from the post of Kazakhstan. Such a complicated route is the reason why shipping is so expensive.
After arriving in the country of destination and clearing customs, the parcel will be delivered by the local postal service. For example, in the USA it is USPS, in the UK it's Royal Mail, in France it's La Poste and so on
— How long does delivery take on average?
It depends on the country of destination. Estimated delivery times will be specified when choosing a country when placing an order. But these are approximate time. The actual delivery time may be longer, especially before the holidays
— How safe is international delivery by post of Kazakhstan?
Absolutely safe. The level of service of the post of Kazakhstan has grown a lot over the past few years. In addition, Kazakhstan is not under sanctions, unlike Russia, so there is no reason to worry about the reliability of delivery
— How can I track my order?
After shipping your order, you will receive an email with a tracking number. To track your parcel you can use different tracking services, we recomment 17Track:
— What should I do if I did not receive a confirmation email after placing an order?
If you have entered a Gmail address, we ask that you check your other folders if you do not receive a response from us in your primary inbox as business e-mails are regularly filtered out.
If you have not received an email within an hour, please contact us by email, WhatsApp, "Conatact us" form, or Instagram. We will check all the information and be sure to help you
— What country is the manufacturer of Countryballs?
The toys were designed and made in Russia
— Is it possible to order custom countryball?
No, toys are sewn at once in large quantities and it is not possible to make a separate countryball with a different country or with a different expression of the eyes
— Will there ever be countryballs with the Third Reich?
No, there will definitely not be such countryballs
— Do you plan to add new countryballs?
Sure! Unfortunately, it is impossible to say in advance when this happens and which countries will be added.